The most important global macro-trends until 2030, which will be decisive in the coming years to achieve the growth and development goals underlying the Strategic Plan to 2023, on which the Group focuses its attention include:
- energy transition: growing competition will accelerate the consolidation process already in motion. Technological progress will produce smarter networks, generating new business models, while the expansion of renewable sources will drive greater thermoelectric flexibility;
- sustainable resources: the circular economy will become increasingly dominant, creating new scenarios in the waste treatment sector. Water resource management will entail technological innovation and high investments. The gap to be bridged in energy efficiency will open up new opportunities, while district heating will become increasingly characterised by the convergence between renewable sources and digitisation;
- technological revolution: machine learning algorithms will change the way we face operative costs and credit management, while digitalisation will create new ways of relating with customers and suppliers;
- the central role of the customer: it will change the paradigm from passive user to active prosumer - completely digital -, thanks to the development of distributed generation; e-mobility, shared mobility and autonomous driving will change the way in which we move and how distances are perceived.
THE STRATEGIC PILLARS OF THE 2023 BUSINESS PLAN
- Customers: the redefinition of the role of the customer/citizen, increasingly active and participative in purchase decisions, orients investments towards digital customer relations processes and towards a plan for the development of innovative services with high added value (electrical mobility, energy efficiency and New Downstream).
- Organic growth: generated by the development of the integrated water service, to activities in favour of customers, to district heating, to waste treatment plants and to participation in gas tenders.
- Efficiency: with a further action to increase efficiency in addition to the synergies already achieved in the previous three years. The goal of 65 million Euro in synergies planned for the next 6 years will mainly be achieved through Performance Improvement initiatives.
- Environmental Sustainability: the definition of ESG (Environment, Social, Governance) targets in response to the objectives set by the United Nations. The commitments made concern climate change, water resources, the circular economy, decarbonisation and resilient cities.
- People: strong focus on skills and on a flexible and efficient organisation, through improving the Talent & Performance Management processes in terms of intelligent selection of human resources, growth through training and incentives for the same. Major generational turnover supported by the recruitment of new resources to a greater extent with respect to the numbers leaving.
- Digitalisation and innovation: the direct creation of Industry 4.0 and digitalisation projects (200 million Euro) in order to increase efficiency and offer customers/citizens services in line with the needs arising. To this we can add the Corporate Venture Capital programme within a structured open innovation process.