Approximately 90% of customers satisfied
Iren Group has structured a regular monitoring system to evaluate customer assessments of the quality of the services supplied in order to identify actions for communication and operational interventions for continuous improvement.
The 2018 survey – which includes the La Spezia territory for the services managed in the area for the first time – illustrates extremely positive results as a whole, considering all the services examined, which remain substantially higher than the corresponding national reference standards.
For sale of electricity and gas services, the overall index of satisfaction for customers (CSI index) is 92.3%.
For integrated water, environmental, gas distribution, electricity distribution and district heating services, Iren Group customers expressed a CSI index between 84.3% and 95%.
Customers satisfaction index 2018