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91.2 % of customers satisfied


The 2016 survey showed extremely positive results overall, considering the investigated services as a whole, which remained substantially above the corresponding national benchmark standards.

The indexes of recognition, image and reputation are generally above 90% and show a sharp improvement over the previous survey: customers consider Iren Group to be serious and efficient (93%), flexible and non-bureaucratic (82%), technologically advanced and environmentally conscious (90%), close to the public and the local area (90%) and trustworthy (90%).

For Iren Mercato services (sale of electricity and gas), the overall index of satisfaction for customers (CSI index) is 95%.
For regulated services (integrated water, environmental, gas distribution, electricity distribution and district heating) Iren Group customers expressed a CSI index for the various services between 84.7% and 96.2%.