Over 90% of customers satisfied
Iren Group has structured a regular monitoring system to evaluate customer assessments of the quality of the services supplied in order to identify actions for communication and operational interventions for continuous improvement.
The 2017 survey showed extremely positive results overall, considering the investigated services as a whole, which remained above the corresponding national benchmark standards.
For sale of electricity and gas services, the overall index of satisfaction for customers (CSI index) is 95.6%.
For integrated water, environmental, gas distribution, electricity distribution and district heating services, Iren Group customers expressed a CSI index between 89.3% and 96.6%.
Customers satisfaction index 2017