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Our customers: our strategic focus


In its relationships with its customers, Iren Group has transformed its role from mere supplier to expert in innovative energy products and related services, adopting a new model that is increasingly orientated towards dialogue and advice on consumer habits. For this reason, the Group is pursuing the integration of physical and digital systems to guarantee a seamless customer experience that is continuous and coherent, both within and outside of company spaces, as well as via web and mobile instruments.
 
    2018 2017
Retail electricity customers 948,816 820,450
Retail gas customers 906,376 896,950
Citizens served by the district heating service 868,130 871,000
Integrated water service citizens 2,829,798 2,640,754
Urban environmental services citizens 2,320,687 2,096,232