Our customers: our strategic focus
In its relationships with its customers, Iren Group has transformed its role from mere supplier to expert in innovative energy products and related services, adopting a new model that is increasingly orientated towards dialogue and advice on consumer habits. For this reason, the Group is pursuing the integration of physical and digital systems to guarantee a seamless customer experience that is continuous and coherent, both within and outside of company spaces, as well as via web and mobile instruments.
|Retail electricity customers||948,816||820,450|
|Retail gas customers||906,376||896,950|
|Citizens served by the district heating service||868,130||871,000|
|Integrated water service citizens||2,829,798||2,640,754|
|Urban environmental services citizens||2,320,687||2,096,232|