Our customers: our strategic focus
Customer focus is a pillar within Iren Group’s development strategy, which is steered towards a model that is increasingly based on the customer and citizen experience and focused on anticipating the needs of all customers.
For this reason, in 2017 the Group’s position as all-round reference supplier within the energy sector was consolidated, thanks to a wide range of products for energy efficiency and home management and protection. To increasingly meet the needs of the home environment as a whole, ten offers were launched and important partnerships with leading companies in the renewable energy and home assistance sectors were undertaken.
|Retail electricity customers||820,450||791,000|
|Retail gas customers||896,950||806,000|
|Citizens served by the district heating service||871,000||846,000|
|Integrated water service
|Urban environmental services citizens||2,096,232||2,121,000|