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Customers: our compass for growth

Customer focus is a pillar within Iren Group's development strategy which is steered towards a model that is increasingly based around the customer and citizen experience and focused on anticipating the needs of all customers. 
    2016 2015
Electricity customers 791,000 740,000
Gas customers 806,000 770,500
Residents served by the district heating service 846,000 820,000
Integrated water service inhabitants 2,678,000 2,623,000
Urban environmental services residents served 2,121,000 2,050,000