77 advice points for customers and much more
- In its relationships with its customers, Iren Group has transformed its role from mere supplier to expert in innovative energy products and related services, adopting a new model that is increasingly orientated towards dialogue and advice on consumer habits. That is why the integration of physical and digital systems is fundamental to guarantee a seamless customer experience that is continuous and coherent.
- 77 service counters: spaces for advice for customers within the reference provinces;
- 1 web desk with dedicated menus for each type of customer;
- 2 apps to view all of the contractual relations in force with Group companies in one place and one to provide useful information on environmental services;
- 1 customer care service that offers assistance and support for energy services, the water service and the TARI;
- 1 contact centre for environmental services;
- internal network account dedicated to the various customer segments.