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Quality Services for Our Customers

For Iren Group, service level is one of the key elements to satisfy, and therefore, retain customers, and to successfully compete on the market. Furthermore, the ability to deliver high quality levels and innovative services to respond to new and emerging customer demands represents a guarantee for long-term development.

Thanks to continuous controls and a networks renovation plan, Iren Group has percentages of electricity leaks - which occur during the transport and distribution of electricity from the plant to the place of supply - that are lower than the national average and have continued to fall for the last three years. 

Electricity distribution


Continuous modernisation and inspection of gas networks, together with an effective emergency service are fundamentals for the proper management of the gas distribution network. In 2016, Iren Group inspected more than 83% of the 7,973 km of the gas network managed, that is to say 6,615 km, compared to the percentages defined by the AEEGSI that range between 25 and 33%. 

52.8% of the total district heating network was inspected by the Group (478 km out of 905 overall). 

Water quality in the areas served by Iren Group is ensured by constant and regular controls. In 2016, over 52,400 samples of waste and drinking water were conducted for the 658,230 parameters analysed.